Store Returns Policy
Returns Policy
We stand by the products we carry at Australian Silo Art Trail and we are confident you will love
your purchase too. If for any reason you are not satisfied or have changed your mind about your
online purchase, you can simply return it to our store and we will provide you with an exchange,
credit, refund or repair subject to the guidelines outlined below.
1. 14 day period
1.1. If you are not happy with your item, you must return the item(s) within 14 calendar days of it
being delivered to your location. Please check that you are eligible for a return by reading
through the returns policy and send an email to info@australiansiloarttrail.com to lodge your
intention to return, including your
1.2. We will get back to you within 48 hours to confirm the eligibility for return, any processing
fees applicable.
1.3. Returns lodged outside the 14 day period will not be accepted.
2. Non-Refundable Shipping Charges
2.1. Original shipping charges are non-refundable.
2.2. Where items have been shipped to you under our Free Shipping Offer, our actual incurred
shipping charge (or part thereof if part of the original order is being returned) will be deducted
from your refund total. This amount will be advised when you lodge your intention to return an
order.
3. Exceptions to the Change of Mind Returns Policy
3.1. Exceptions to our Change of Mind Returns policy apply in the following cases:
a. You have purchased reduced items or sale items, in which case, sales are final and are not
eligible for return.
b. You have purchased items using a promotional code. In which case, you will be able to return
for store credit only.
4. Return in saleable condition.
4.1. All items must be returned in all original re-sellable condition (unworn, unwashed, unaltered,
unopened, unused, unassembled, undamaged and unmarked packaging & tags) for a refund or
credit.
4.2. Missing and damaged boxes and missing accessories etc will not be accepted as a complete
return. Please DO NOT attach postage labels and stamps onto a product's original packaging
box. While we accept you can change your mind and return your unwanted products, we must
ensure we can resell your item as brand new. It is a fair policy.
5. Preparing your item for return
5.1. When returning an item we ask you enclose a copy of the tax invoice you would have
received with the order (or order confirmation email) and the returns form as proof of purchase.
6. Processing of a return.
6.1. Once your returned purchase has undergone a quality control check, our store team
members will determine whether a refund or exchange will be offered in accordance with our
Refund Policy. Please allow 7-14 business days from the time we receive your order for your
return to be processed.
6.2. We will notify you via email once your return has been processed and we will then refund
your item at the purchase price, minus any incurred shipping costs and any processing fees, to
the original method of payment.
7. Our Address for Returning Items
Australian Silo Art Trail
18 Daydream Plaza HALLS HEAD, Western Australia 6210
Consumer Guarantee
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of
items or services purchased from Simple Form. If you believe an item or services is faulty, not of
acceptable quality, does not match the description provided or is not fit for purpose, you may be
entitled to a remedy under the Australian or New Zealand Consumer Law. However these
consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.
Where you believe an item is faulty, it may be necessary for us to send the item to the
manufacturer or their service agent for it to be assessed. In accordance with Australian or New
Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we
may replace the item or refund you) within a reasonable time. If the item or service has a major
failure, you may reject it and seek a refund or replacement, or you may keep the item and seek
compensation for any drop in the value. These consumer guarantees apply to items or services
and may be impacted by the type and age and nature of the item.
Order Cancellations
Should you wish to cancel or alter an order which has not yet been processed for dispatch, please
contact us immediately in writing at info@australiansiloarttrail.com Generally speaking, all orders
are processed within 12 hrs of being placed but on most occasions, are processed within 2 hours
once we confirm stock is available. If your order has been processed and dispatched, you will
need to return the order subject to the terms and conditions above.
Faulty Items / Damaged Items
We aim to always represent and dispatch quality products and do our utmost to inspect all
products before they leave the premises and pack to withstand transit challenges.
It is a requirement that once your order is received, you open and inspect all items and packages
within 48 hours.
If you believe an item you have received is faulty or damaged, please notify us immediately upon
receipt of the goods to allow us to resolve the matter quickly, quoting your order number, name
and address, photos and as many details as possible.
Claims placed for transit damages beyond 7 days after receipt (including weekends) will not be
accepted. Your have a right under consumer law to claim for faulty goods within our warranty period of 1
year.
Proof of Purchase
To exercise the rights related to a repair, replacement or refund, you will be required to present a
proof or purchase in the form of the original tax invoice sent with your order or a print out of the
order confirmation sent to your email when you originally placed your order.
Wrong Item
If you have received an item that is not what you had originally ordered, please contact us
immediately, quoting your order number, name and address, details of the product received and
product originally ordered, and whether you require a refund or replacement. We will then be in
touch with how to proceed with the return of the incorrect item.
