Frequently Asked Questions
Are your guides designed and printed in Australian?
Yes! All our guides and calendars are printed in Western Australia.
Can I create merchandise using a photo of silo art?
There are strict
Australian copyright laws regarding using silo art, especially for a commercial gain.
We have created guidelines for the use of photos of silo art, that will answer many of your questions.
Please download a copy of our guidelines.
When is it ok to use a photo of silo art, and when do I need the artist permission?
We have created guidelines for the use of photos of silo art, that will answer many of your questions.
Please download a copy of our guidelines.
How long will it take to receive my order?
Orders are shipped within 24 to 48 hours of receiving them (except during weekends and public Holidays)
All Untracked Large letters are sent via Australia Post from Mandurah in Western Australia. Estimated delivery is 10 to 14 working days.
All Tracked Single Calendar orders are sent via Australia Post from Mandurah in Western Australia and require a signature on delivery. Estimated delivery is 10 to 14 working days.
All parcels are sent via Tracked Australia Post from Mandurah in Western Australia, except for Thallon merchandise products which are sent directly from Thallon in regional Queensland. Estimated delivery is 10 to 14 working days.
Australia Post delivery times may be unreliable which we have no control over.
A5 Guides are posted in large untracked envelopes unless the tracked or express shipping option is chosen at checkout.
A4 guides are posted as a tracked parcel.
Due to the outbreak of COVID- 19 some deliveries are taking longer than usual to arrive.
What is the difference between The Silo Art Guide and The Ultimate Guide
The Silo Art Guide is an A5 guide featuring all the silo art. The Ultimate Guide is A4 and features all the silo art, and majority of the water tower art, plus lots more. For a detail description, please download the Full Description below.
Download our Full Description
Is there a coffee table book of all the silos?
I would love to be able to say yes, but at this stage we do not have one available. Many permissions are required from all the silo owners, artists and committee organisers and endorsements made according to sales and locations.
How do I get my town silo painted?
For this answer, I will take you right from the very beginning as if you are sitting in your lounge room and just had the idea for the very first time.
- Make sure that you seek your local council's permission first.
- Establish who owns the silo and get their permission also.
- Research what government funding may be available to you in your area. Start writing some letters.
- Create a Silo/water tower art committee with people in your community with the same passion as yourself.
- Create a Facebook page to let people know that you are serious.
- Fundraise for additional funding.
- You will need to engage an artist or you can contact a street art agency and they will find a suitable artist for you. They will also be instrumental in advising you on what else you may need to complete your project. Such agencies are: Zest Events International, Apparition Media, Brightsiders , Juddy Roller to name a few.
eGuides terms and conditions, and troubleshooting.
Copyright and Digital Rights
Many eBooks are protected under copyright law and our publisher and author partners require us to protect them against unauthorised copying and abuse. This protection comes in the form of digital rights management (DRM) and controls your usage of your eBooks, such as the option to download eBooks as ePub files. This protection is specified by the publisher and the Australian Silo Art Trail is required to implement it.
Sharing
You may not lend or co-own any of your Book purchases with another person.
Lost Devices
Should you lose your mobile device with eBooks stored on it, you can always resync your purchases onto another device. Since all your purchases are automatically stored in the cloud (in Google Play Books for Android or Books for IOS), you never have to worry about losing your eBooks.
Troubleshooting
- My file exceeds my download limit. When not connected to Wifi, some mobile devices have a preset limit on file sizes. Check your system settings to adjust this or download the file under WiFi.
- After hitting the download button my screen displays weird characters and numbers. Your may be using a third party email provider like Outlook Express. Within the emails settings ad preferences, choose open links with Google Chrome, Google for example.
Refunding eBooks
You may return an eBook for a refund if the purchased ebook does not perform as described and or is faulty, if we receive your request within 7 days of purchase. No refunds are provided for purchase cancellations of books sold for limited access periods of 24 hours, unless the content or service is defective. Refunds will not be granted in situations of purchase abuse. When a refund is granted, we'll remove access to the eBook and your money will be returned.
To submit a refund request, please contact our team at info@australiansiloarttrail.com
How can I get street art added to the map?
